Bought my phone here, the people were nice and knowledgeable. The store is very clean and organized.
Verizon's name is on that stores and I will never have a Verizon phone again.
This was the worst experience I have ever had with Verizon! I have had Verizon for 6 years and I had no problems with them. This store has the worst customer service I have ever seen. About 4 months ago my boyfriend went to switch his phone ,that was cracked to the point that we were unable to use it, to a phone we bought from a friend. They try and then said it was broken, so they offered the option of buying a new phone. He bought a phone because we needed it. What he didn't realize was all of the extra things the store forced him to buy. For example a bundle pack with a wireless charger, phone case, etc. This was about $50. They also said he had to buy insurance for the phone. We talked about it that week and decided to take it back. When we both walked in to refund it the and manager and employees made fun of my boyfriend for being "wipped" and ha treated us with such disrespect. We were then charge for a repackaging fee (which we understood ) but then we were charged "activation fee" that was about $30.we then had them turn on the phone that they clamed "didnt" work, but it did. So I asked for the owners number and they told me they don't give it out but said they would give my number to him, HE NEVER CALLED ME. I finally called Verizon's customer survice (they were very kind and helpful) but they told me because it was a outlet or an indirect store the could charge for whatever they wanted because Verizon does not control them.
Sam is VERY professional with her customers!
Nice and happy people work there.
Very helpful staff. Answered all our questions. Good customer service.
Verizon Authorized Retailer Victra is a US Store based in Phillips, Wisconsin. Verizon Authorized Retailer Victra is located at 225 N Lake St, Phillips, WI 54555, USA.
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